Shipping Policy

NEW LIGHT Enterprises will be hereinafter referred to as NLE.
D’ Diamond Shoppe by NLE will be hereinafter referred to as DDS.


  • Subject to stock availability.
  • We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund for that item.

Shipping Costs

  • Shipping costs are calculated during checkout based on the destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
International Shipping Price Chart
Zone A B C D
Countries Australia Andorra Afghanistan Angola
  Brunei Austria American Samoa Armenia
  Cambodia Belgium Anguilla Belarus
  China Bulgaria Antigua & Barbuda Burkina Faso
  Hong Kong Canada Argentina Burundi
  India Croatia Aruba Cape Verde
  Indonesia Cyprus Bahama Chad
  Japan Czech Republic Bahrain Djibouti
  Laos Denmark Bangladesh Ethiopia
  Macau Estonia Barbados Kazakhstan
  Malaysia Faeroe Islands Belize Kenya
  Mongolia Finland Bermuda Kyrgyzstan
  New Zealand France Bhutan Liberia
  Philippines Germany Bolivia Madagascar
  South Korea Greece Bonaire Mali
  Taiwan Greenland Brazil Montenegro
  Thailand Hungary British Virgin Islands Namibia
  Vietnam Iceland Cayman Islands Réunion
    Ireland Chile Rwanda
    Israel Colombia Senegal
    Italy Cook Islands United Republic of Tanzania
    Latvia Costa Rica Zambia
    Liechtenstein Curacao  
    Lithuania Dominica  
    Luxembourg Dominican Republic  
    Malta East Timor  
    Mexico Ecuador  
    Monaco Egypt  
    Netherlands El Salvador  
    Norway Fiji  
    Poland French Guiana  
    Portugal French Polynesia  
    Romania Grenada  
    Russian Federation Guadeloupe  
    Serbia Guam  
    Slovakia Guatemala  
    Slovenia Guyana  
    Spain Haiti  
    Sweden Honduras  
    Switzerland Iraq  
    Turkey Jamaica  
    U. S. A. Jordan  
    Ukraine Kuwait  
    United Kingdom (Great Britain) Lebanon  
      Marshall Islands  
      Netherlands Antilles  
      New Caledonia  
      Northern Mariana  
      Papua New Guinea  
      Saint Lucia  
      Saudi Arabia  
      South Africa  
      St. Kitts and Nevis  
      St. Maarten  
      St. Martin  
      St. Vincent & The Grenadines  
      Syrian Arab Republic Tonga  
      Trinidad & Tobago  
      Turks & Caicos Islands  
      U. S. A. Virgin Islands  
      United Arab Emirates  
      Wallis & Futuna  
Charges (SGD) 85 125 185 230
  • Do note that the prices stated are for orders amounting to a total standard weight of 1.0 kilogram nett. For orders exceeding the standard weight, additional shipping charges will be applicable. In such cases, we will contact you prior to processing your order.

Shipping Insurance

  • We do offer the option of insurance for all our international shipments. Should a customer desire insurance, 1% of the product’s price will be added to the final amount. The option to add insurance will be given to the customer at check-out.
  • All our local door-to-door deliveries are insured by default.


  • DDS does not partake in returns under any circumstance. All our products are of high quality and undergo rigorous checking prior to being shipped.

Delivery Terms

  • Transit Time Domestically
    • In general, deliveries within Singapore are completed within 1 to 2 days of the product being ready.
  • Transit Time Internationally
    • Generally, orders shipped internationally are in transit for 3 to 10 days. This varies, depending on your geographic location. We are able to offer a more specific estimate when you have chosen your location at checkout.

Dispatch Time

  • Orders are usually dispatched within 2 business days of being prepared. Our office operates on Monday – Friday (11am to 7pm) except on national holidays, at which time the office will be closed. In these instances, we take steps to ensure that shipment delays are kept to a minimum.

Ship-Out Date Terms

  • Subject to all items apart from custom made jewellery items.
  • Standard delivery ship-out date is 7 to 10 working days (excluding Saturdays, Sundays and Public Holidays), upon payment confirmation.
  • Shipping Transit Time may vary based on country or region.

Change of Delivery Address

  • We are able to change the address at any time before the order has been dispatched. Kindly Contact Us urgently for any such changes.

Items Out of Stock

  • If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

Delivery Time Exceeded

  • If delivery time has exceeded the forecasted time, please Contact Us so that we can investigate.

Tracking Notifications

  • For orders outside Singapore, upon dispatch, customers will receive a 16 Digit FedEx Tracking Number. They may track the progress of their shipment via the FedEx website.

Taxes/Custom/Import Duties, etc

  • Prices on our website do not include any tax. For all Singapore orders, GST at prevailing rate is applicable. All taxes and customs/import duties, etc outside Singapore are for the account of the buyer.

Parcel Lost In-Transit

  • In the event of genuine loss, we will process a refund or replacement as soon as the courier has investigated and deemed the parcel lost, provided buyer has taken up insurance with us and the insurance company does not find any fraud and claim is successful.

Customer Service

  • For all customer service enquiries, feel free to Contact Us.

Last Updated On : 22/07/22